SMS Messaging Service
The HERTFORD SAVINGS BANK, SSB SMS Service provides account alerts and notifications, one-time passcodes for authentication and security verification, and other service-related or customer care communications regarding your banking relationship.
Message frequency varies based on your account activity, alert preferences, and use of banking services. SMS messaging is optional and is not required to access banking products or services.
To stop receiving SMS messages, reply STOP to any text message from HERTFORD SAVINGS BANK. For assistance, reply HELP.
Privacy and Use of Information
HERTFORD SAVINGS BANK, SSB respects your privacy and is committed to protecting your personal information. Information collected in connection with this service may include your mobile phone number, email address, name, device information, and records related to your enrollment and use of SMS Alerts.
This information will be used solely to provide and administer SMS Alert services, support account-related communications, comply with legal and regulatory obligations, and maintain the security of our services.
SMS opt-in information and consent records will not be sold or shared with third parties for marketing or promotional purposes.
For additional information regarding our privacy practices, please review our Privacy Policy at www.hertfordsavingsbank.com.
Mobile Carrier Charges
By providing a mobile phone number, you represent that you are the account holder or authorized user of the mobile device and mobile phone number used for this service.
Message and data rates may apply. Message and data rates are determined by your wireless carrier and may vary based on your mobile service plan. HERTFORD SAVINGS BANK, SSB does not charge for SMS Alerts; however, your wireless carrier may apply applicable charges.
Please contact your wireless carrier for additional information regarding your messaging and data plan.
Service Availability
SMS message delivery is dependent upon effective transmission by your wireless carrier, network operator, and mobile device. HERTFORD SAVINGS BANK, SSB does not guarantee the availability, accuracy, or timely delivery of SMS messages and shall not be liable for delays, failures, or interruptions in message delivery. Carriers are not liable for delayed or undelivered messages.
SMS Alert services are provided on an “AS IS” and “AS AVAILABLE” basis.
Managing SMS Alerts
If you choose to stop receiving SMS Alerts, alerts delivered through other channels, including email and mobile app notifications, will remain unaffected.
You may re-enable SMS Alerts at any time through the Alerts Settings section of Digital Banking, subject to any required verification procedures.
Questions and Contact Information
For assistance regarding SMS Alerts, reply HELP to any SMS message from HERTFORD SAVINGS BANK, SSB or contact HERTFORD SAVINGS BANK at 252-426-5403.
For additional information regarding your account, services, or privacy practices, please visit www.hertfordsavingsbank.com.